Overview.
At SiteTechnology, we offer customized CRM solutions that fit your specific needs and goals. Whether you are a small business or a large corporation, we can help you design, implement, and maintain a CRM system that will enhance your customer relationships, loyalty, and profitability. We have experience in working with various industries and CRM platforms, such as Salesforce, HubSpot, Dynamics, and more.
Benefits of CRM.
Improved Customer Service.
Provide faster and more personalized responses, solutions, and follow-ups to your customers.
Increased Efficiency.
Automate and streamline your sales processes, such as lead generation, pipeline management, and closing deals.
Effective Marketing.
Segment and target your customers with relevant and timely campaigns, offers, and promotions.
Customer Retention.
Build long-term relationships with your customers and increase their satisfaction, loyalty, and advocacy.
Advanced Analytics.
Gain insights and trends from your customer data that can help you improve your products, services, and strategies.
Scalable and Flexible.
CRM systems can grow and adapt with your business as it changes and expands, allowing you to add new features, functions, and modules as needed.
In Addition.
- CRM systems can increase sales by up to 29%, and improve customer retention by as much as 27%.
- Studies have shown that for every $1 spent on CRM, the average return is $8.71, and will boost sales productivity by up to 34%.
Common CRM Platforms.
Tier 1: Large Enterprises
- Salesforce
- Microsoft Dynamics 365 CE
- Oracle CX Cloud
- SAP Customer Experience
- Adobe Experience Cloud
Tier 2: Mid-Sized Businesses
- HubSpot
- Zoho CRM
- Pipedrive
- SugarCRM
- Infor CRM
Tier 3: Small to Mid-Sized Businesses (SMBs)
- ActiveCampaign
- Mailchimp
- Keap
- Nimble
Tier 4: Small Businesses
- Monday.com
- Streak
- Agile CRM
- Bitrix24
When Do You Need a CRM?
While it’ll be different for every business, here are some common reasons you might be looking to implement or replace a CRM system:
Your customer data is:
- scattered and disorganized
- not on the cloud
- hard to access and update
Your customer service is:
- slow and inconsistent
- not personalized
- not proactive
Your customer retention is:
- low and declining
- not measured
- not prioritized
How Site Can Help.
At SiteTechnology, we can help you transform your customer relationships with a proper CRM selection and implementation process. We can help you:
- Analyze your current situation and identify your needs and goals.
- Select the best platform and vendor for your business.
- Design and configure your system according to your specifications and requirements.
- Implement and integrate your system with your existing tools and processes.
- Train and support your staff and users on how to use your new CRM.
- Monitor, maintain and optimize your CRM to ensure ongoing improvements and longevity.
